Have the motivation and drive to do great customer service and create a great customer experience
Customer experience is when you proactively provide great customer care, delight people, and turn them into raving super-fans.
Customer service is when you reactively deal with customer problems, delight them, and turn them into raving super-fans.
Use customer service and customer experience to create happy customers even if at first you have to deal with upset customers and turn them into superfans.
Use customer service and customer experience as marketing and branding strategies because they help you sell more.
By completing this course, you will be able to:
1. Utilize customer service to build super-fans who buy more and recommend your business to their friends
2. Create a customer experience that delights clients and makes them feel like they are getting a great product
3. Make more money from repeat customers and referrals
4. Turn even angry clients into loyal, long-term clients through amazing customer service
5. Engage your customers in a better way
6. Make customers love you
Introduction To Customer Service
