It’s common wisdom that the costs of acquiring a new customer are always rising. But what are we doing to keep and delight our existing customers?
The truth is, word-of-mouth referrals are still one of the most effective forms of marketing. And… no one shouts the praises of your company louder than your satisfied and delighted customers.
In this regard, Teacher Kean teaches your employees to harness the powerful Law of Connection, shares crucial rapport building and communication skills from his training as a UK Barrister, as well as his years of relationship management experience from the investment banking industry, in this engaging workshop to immediately help your employees delight customers for recurring business!
•Employ the powerful Law of Connection to speak directly to the customer’s needs
•Understand why excellent customer service is vital for every company
•Enter every customer interaction with the correct attitude, tone, energy and enthusiasm to serve
•Quickly and effectively find the root concerns / needs of their customers, and to harness the power of active listening
•Convert difficult or emotional customers, and to diffuse difficult situations
Delightful Customer Service with the Law of Connection
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